Lost or Stolen Synchrony Card? What to Do (2026)

Lost your Synchrony credit card or think it was stolen? Follow these quick steps to protect your account.

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Act fast if your card is lost or stolen.

1. Report it right away

   Call the number for your card on synchrony.com or on your statement. You can also sign in to your account to report it.

2. Check recent purchases

   Tell them about any charges you don’t recognize.

3. Get a new card

   A replacement card is usually sent by mail with a new card number.

4. Activate the new card

   When it arrives, activate it online or by phone.

5. Update saved cards

   Change your card details on sites and apps where you saved the old card.

Found your old card after reporting it? Don’t use it. Cut it up.

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